Vokka Telecom is implemented for easy communication between you and your colleagues. Messaging, voice, and video chat make communication faster wherever you are.
Vokka Telecom ensures your privacy, and we are committed to maintaining the privacy of the personal information that you provide to us. By using Vokka Telecom you acknowledge that the terms and conditions in this Privacy Policy will apply to you, as well as to any information that you give us. Please take the time to read through this Privacy Policy to get acquainted with our practices.
We sometimes use terms in this Privacy Policy; if they are not defined here, they are defined in our Terms of Service.
1. Collect info, and how we use it
We collect different types of information through the Service, including: information that you provide us directly; information about you that we automatically collect from log data, IP addresses, and aggregated user data.
i. Information
What is it?
- Information you give us when you register an account (name, phone number, email address).
- Information that you post on your Vokka Telecom user profile (profile pictures, location, bio, and other information).
- All other content that you post or share on any part of the Service (photos, videos, and other content associated with your account).
- Information you give us during communications with us (emails, chats, mail, and other messages).
- Interactions that you have with other users or content on the Service.
- When you give us authorization, contact information of your colleagues from your mobile or tablet devices to connect your contacts and address book with your Vokka Telecom account.
How do we use it?
- To enable you to access and use the Service.
- To list your profile in the Vokka Telecom directory so other users can find you. Information you list in your profile will be viewable to other Vokka Telecom users.
- To enforce our Terms of Service.
- To respond to your comments and questions.
- To customize your experience, test and introduce new features and products, and improve and monitor the effectiveness of our Service.
- To carry out contests, surveys, evaluations, and other events or activities that you choose to participate in.
- For any other purposes that we specifically communicate to you when we collect that information.
- To communicate with you regarding your use of the Service, and to advise you of changes to the Service.
- To find and connect you with your colleagues and contacts who are Vokka Telecom users, and to invite your contacts to connect with you.
- To use your email address or other contact information to send articles, news, updates, newsletters, marketing materials, or other information related to the Service.
ii. Face data collection
What is it?
The app collects a selfie image from face data and uploads it to the National Election Commission server. After uploading, the app clears selfie image data. The National Election Commission server cross-matches the selfie image and provides the application with only a success/fail status. No parties are storing this information; EC of Bangladesh just matches uploaded data with their stored data.
iii. User's NID verification
What is it?
We verify a user during the signup process. After verifying the mobile number with OTP, we ask the user to provide NID image and selfie. From the NID image we capture NID number and date of birth. We then call the National Election Commission API with this information (NID number, date of birth, and selfie) and receive a verification status. If matched, they return verified status; otherwise non-verified. We only store verification status on our server. We do not store the selfie image. Users can use the apps without NID verification, but to make outgoing calls they must verify NID info with the National Election Commission.
iv. Location information
What is it?
When you use our Mobile App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device's GPS coordinates or coarse location if you enable location services on your device.
v. Contact information
What is it?
When you use our Mobile App, we may collect and store information about your contacts if you grant contact permission on your device.
How do we use it?
To improve and personalize our Services, to facilitate communication with other colleagues in case of no Internet, and for sharing your contact with your colleagues.
vi. Your chat history
What is it?
We will collect, save, and store all information contained in your Vokka Telecom chat history. You can permanently delete your Vokka Telecom chat history at any time.
How do we use it?
- To allow you to access and search your chat history for your own purposes.
- If you are a Business User or communicate with a Business User, we may review, scan, or analyze communications involving a Business User for fraud prevention, risk assessment, and customer support. We will not review communications for third-party marketing, and we will not sell these reviews or analyses. Automated methods are used where reasonably possible; occasionally manual review may be required.
- To collect aggregated data from your chat history to build language models that help improve the Service, without revealing personally identifiable information about any individual user.
2. Sharing information
In addition to using your information for the purposes described above, we may share your information with parties other than Vokka Telecom or its users (“Third Parties”). In some cases we may request your permission before we share that information, but we reserve the right to share your information with Third Parties without prior notification or additional permission in situations such as:
- Sharing certain information with companies we engage to facilitate our Service (such as Internet Service Providers and hosting providers). They must keep your information confidential and may only use it to perform services for or on behalf of Vokka Telecom.
- Disclosure when we have a good faith belief it is necessary to respond to legal process; protect our property rights; enforce our Privacy Policy or Terms of Service; protect others from death or serious bodily injury; or as otherwise required by law.
- Transfer of your information if Vokka Telecom is involved in a merger, acquisition, divestiture, consolidation, reorganization, asset sale, or bankruptcy.
3. Controlling your information
i. Posting in chat groups
When you post or make content available in Chat Groups, that content will be visible to everyone who is a member of that Chat Group.
ii. Accessing and changing your account information; deleting your account
You can edit, update, or delete your account at any time.
If you delete your account, you won't be able to sign in, use the Service, or access any of your information. We may retain certain information associated with your account for analytical purposes and recordkeeping. We may also retain content you previously posted on the Service.
4. Security
Your account, registration information, and password are protected so that only you (or third parties you allow to access your login credentials) can access your account. Personally identifiable information is stored in limited-access servers. The Service has technical, administrative, and physical security measures to protect against loss, misuse, and alteration of information under our control. While we implement reasonable safeguards, no system can be fully protected against every risk, and we cannot guarantee that unauthorized third parties will never circumvent those safeguards.
5. Changes to our Privacy Policy
We may modify our Privacy Policy from time to time. When we make changes, we will notify you by making the revised version available on this webpage and indicate the date of the latest revision at the top. You should check this Privacy Policy regularly. Modifications are effective when posted. Continued access to our Service after modifications indicates acceptance of those modifications.
6. Contact us
If you have any questions about this Privacy Policy, please contact us at Vokka Telecom: support@vokkaconnect.com